Shipping is performed through USPS

Returns for refund are accepted within 14 days from the date of delivery. Picture of item prior to shipping out is required. Item must be in same condition as it was upon delivery.

Replacements are offered within 30 days once delivered for reasons such as:
-cord breakage
-bead breaking
-too small or too big

If item is damaged during shipping, please provide a picture within 2 days of delivery and a replacement will be shipped out to you at no cost.

Please note that each item is hand made and no two are the exact same.
If returning for a damaged bracelet, within the alloted time frame, please ship back any beads you would like me to use again. If no beads are shipped, I will use what I have on hand with the colors mentioned in your order to create a brand new bracelet!

Please send an email to [email protected] with your concerns and/or tracking numbers for returned items under the subject 'Djinnee Lamp' with your order number.

Buyer is responsible for the cost of return shipping, except on items that arrive damaged.